myID says my image file size is too large, how can I fix this?

Published 21/02/2018 10:16 AM   |    Updated 21/02/2018 11:33 AM

The maximum file size for myID is 2MB.  If you have taken your picture on a newer phone or a very high quality camera you might find that the file size of your picture is too large.  Some easy ways to make sure your image is below 2MB include:

  • Use the 'square' picture function on your iPhone
  • On an android phone change the phone resolution to 1:1 in the settings area
  • Use the front faing camera on your phone
  • Try emailing the picture to yourself - your email provider may give you the option to reduce the file size automatically
  • Try taking a larger picture and then cropping it on your phone prior to upload

If you are still having problems get in touch with Campus Central.

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